They accept the job in the first place and to compound this why did they charge me the extra insurance? I have contacted Nighfreight again who can't find my item and say they may have put it in a skip!!!!!.
Parcel monkey driver#
On my invoice it clearly states what the item was and also when the driver collected the item the box clearly shows a picture of the item so my question was why did. This was then passed on to the claims section who turned my claim down as they said it was on their prohibited list which I am unable to find on their web site. I sent the proof of purchase but no picture as I did. I was asked to send proof of purchase and pictures of the damage. As Parcel Monkey have no contact number you can only contact them via email which I did. I was told that the item had been damaged and that Parcel Monkey new about this and should have contacted me as I needed to make a claim under the insurance that I was sold.the item was being sent back to me for my attention. As Parcel Monkey had used Nightfreight to transport the goods I contacted them to look into my problem.
The item was collected and away it went, after about a week I contacted the company concerned regrading my refund, they told me they had not received the item and could I check to see who had signed for it at their end. I was advised to look at Parcel Monkey which I did and after completing all the required on line documents and being sold extra insurance the item was due to be picked up and sent back as required.
Parcel monkey full#
AVOIDĭue to a problem with a shower quadrant I had purchased online I had to send the item back in order to obtain a full refund.
There is no phone number, only their message service and they only reply if you persistently write to them, however, never with constructive help. NEVER USE THEM, it's fine if all goes well, but there is no help if it goes wrong. They have a customer service which is the worst, its non-existent, they are only good at writing apologetic emails and shifting blame, despite your contract being with them and them having happily taken your money. I am still waiting for a refund from Parcel Monkey but judging on reviews, I am not hopeful.
I then had to send it to its destination using parcels2go, which was a success, though I paid twice for the parcel being delivered. I had it delivered back to my address as the only option. It took a whole month of my time and effort, not theirs. They did not even offer to fulfil their contract after I myself!!! found the parcel, which was missing. The parcel I sent was was never delivered and Parcelmonkey did nothing apart from apologising. However, they do not take responsibility when something goes wrong and are no help, their customer service is a laugh. They maybe just the agent, but they still take your money and you enter a contract with them, not the delivery company.
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